FAQ

Q: How is the pricing determined?
A: The core cost is calculated based on the actual dimensions of the venue (length × width × height, in meters), combined with equipment specifications (such as HD/4K, single unit/multiple units), and additional services (such as on-site installation, on-site technical support, and equipment transportation) to determine the final cost.

Q: What are the requirements for the venue's decoration?
A: The basic requirements include light-colored walls/floors (white, off-white, or light gray are recommended; avoid dark colors, highly reflective materials, or complex patterns, as these will affect projection clarity and color reproduction), controllable lighting (avoid direct sunlight on the projection area, and use warm, adjustable indoor lighting; ambient brightness ≤300 lux is ideal), and compliant power outlets.

Q: Can the software be customized?
A: Yes, it can be customized. We have a professional technical development team (including UI designers, back-end developers, and test engineers) that can provide full-process software customization services based on your business needs, usage scenarios, and brand style.

Q: What types of venues are these products suitable for?
A: The core products are suitable for entertainment and leisure venues such as amusement parks, hotels, restaurants, cafes, wedding venues, and bars.

Q: What is the warranty period?
A: The core product warranty period is 1 year. The warranty does not cover damage caused by human error (such as dropping, water damage, or unauthorized disassembly) or normal wear and tear (such as light source degradation; the normal lifespan of the projection light source is ≥8000 hours, and replacement is available for a fee after this period).